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Error 121009: Payout expired before processing

The following ResultCode and ResultMessage can be returned on payouts:
  • 121009
  • Payout expired before processing
This error occurs when a payout stays in CREATED status longer than 7 days without the funds being sent by Mangopay.Some payouts are subject to manual review by Mangopay’s teams for reasons of risk management or AML/CFT. If this review is not completed within 7 days, the payout expires.See the dedicated 121009 page for more details.
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Error 130011: Instant payout mode prevents manual review

The following ResultCode and ResultMessage can be returned on payouts:
  • 130011
  • Manual review required - not compatible with payout mode requested
This error occurs when a manual review is required on an instant payout requested with INSTANT_PAYMENT_ONLY as the value for PayoutModeRequested.The mode has no fallback to standard processing to enable the review, so an error is returned.See the dedicated 130011 page for more details.
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Error 002701: Payer user requests payout

The following ResultCode and ResultMessage can be returned on payouts:
  • 002701
  • Users with category PAYER cannot make transfers to other users with category PAYER.
This error occurs when a payout is requested for a Payer user. Payouts can only be requested if the user’s UserCategory is OWNER, and the user must also be verified.See the dedicated 002701 page for more details.